Energy Ombudsman
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Did not enforce its decisions or remedies
Initially the ombudsman ruled in our favour and set out reasonable/clear remedies. These were primarily to provide a bill from meter readings and apply a 50 % reduction thereof. Despite protests from the supplier, the Ombudsman sensibly declared (to paraphrase) that suppliers have a duty to provide bills. After the deadline had passed, the supplier informed the Ombudsman that it had resolved the complaint* despite not having generated a bill and 50 % reduction thereof. On this basis the Ombudsman promptly closed the case. On discussing with the Ombudsman, they say that they’ve closed the case because the supplier can not provide a bill despite the supplier having meter readings and being able to manually generate statements for those meter readings. *Disappointingly, the supplier informed me that “the Ombudsman has agreed to close their case” prior to the Ombudsman’s platform informing me of their decision the next day. Here’s me thinking that the Ombudsman would come to a decision based on the information provided by both parties and an assessment of whether their remedies have been met. Edit: Update as of 17/01/2024, no progress with Ombudsman. They never did contact me as they suggested they would below.