Affinity Water
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Useless customer service, claims to fix account issues and actually fixes nothing!
Customer service staff at Affinity Water are useless, and dishonest. I have an unresolved issue where every month Affinity Water keeps taking less money via direct debit than it is supposed to to pay my water rates. This has been going on since April 2025, and every month i've had to waste over an hour on the phone trying to speak to someone, having to explain the whole situation again from scratch, only to be told that it will either correct itself or that they've reset the direct debit details at their end and it will be all sorted the next month. Only it isn't fixed, and every month they still take £57.00 - just under £6 less than they are supposed to claim via direct debit, creating an unnecessary debt. There is no excuse for this incompetence and repeatedly lying to a customer. Sadly, there is no evidence that Affinity Water cares and no evidence it will ever fix this billing issue. Being a monopoly, I am stuck with them as I can't exactly switch to another water company like I can with gas or electric.