Marriott Vacation Club
View company profile →
We have been Marriott members since…
We have been Marriott members since 2018 and bought in Asia. When in Asia we used them most years and it worked well. However, since moving back to Europe it’s impossible to book anything in Europe especially peak times when kids are out of school. Like others we were told that we cannot use choose from a huge selection of hotels and that peak times will usually require higher points. This is fine if you can actually book anything. Every time I review anything on the website it’s almost always unavailable. I raised this when I went back to Thailand a couple of years back and was told it was because people who bought into the programme years ago bought a set week/s at a set place and since they changed it to points, unless those release their set weeks then it’s likely we won’t be able to book. More recently I have some club points I need to use within next couple of months. It’s been 2 months in contact with Marriott and I am still no close to booking anything. I’m told to use the new hotels, cruises etc link on their website but trying to book through here only allows to book for up to 2 people. I’m then told to use Hopper app but on discussion with them, they tell me I can’t use Marriott points on Hopper and I need to book through Marriott. I’m getting passed pillar to post without any resolution. It’s a complete sham! Marriott- stop apologising to people and do something about it. Everyone is complaining about the same thing. Do not ask me to call either as I am not getting anywhere with my current issue. You should be contacting me directly and trying to improve the service I am getting offered here.