Anglian Water
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Polite but totally useless
To be fair to Anglian Water their call centre staff must be amongst the politest in the industry - hence the award of a single star. The trouble is that when it comes to escalating matters or resolving problems, Anglian managers never honour commitments from junior call centre staff to call back and provide a management explanation detailing how the problem is to resolved - let alone actually doing something towards providing a positive solution. Sewage has been leaking into our garden from the manhole connecting our system to the Anglian main sewer pipe due to the inability of that main sewage pipe to carry the waste away. Reported a week ago and various excuses offered (all different) such as "no pumps working", "only one pump working", "pipe blocked", "both pumps working but not properly", "debris from highway is problem" etc etc. Several visits from Anglian, but as yet no one seems to have actually done anything other than just look. Why not? Frankly I don't care what the problem is, it is a failure of Anglian to provide the sewage service for which I pay a considerable sum. To date, despite repeated requests no manager has had the courtesy to contact me, not just with excuses but more importantly detail as to when a solution is to be provided. Maybe I am supposed to wait until the sewage floods back into my household?! It is unhealthy and unhygenic and it is Anglians problem to resolve. Is it unreasonable to expect a well funded company to provide an adequate response or does incompetence rule.