Thomas Cook Airlines
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LGW to Valletta and return
Flew to Valletta from LGW as part of a cruise package. Despite arriving at the airport 3 hours before the flight as advised, it took us well over an hour to check-in. Only 6 desks appeared to be in use at any one time. From what I could see there were more than ten desks available for use. No reason or apology given by ground staff for this delay. Flight was late leaving, meaning that the original take off slot was missed. Plane was pushed back from the stand and we had to wait about 30-40 minutes. Captain apologised for delay, and managed to make up some time in the flight. The return flight was also delayed, by an original 15 minutes, but due to problems with the ground staff loading the baggage, this delay was eventually about 30 minutes. Again the captain apologised, and thankfully managed to make up some time in the flight. The flight itself however was quite uncomfortable, the seats were not very well padded, and I could feel every time that the passenger in the seat behind put something in the seat pocket. When we got off I checked the depth of the padding in the seat back and it felt no thicker than about 1cm. The padding on the seat itself didn’t feel much thicker. Not good for a flight of around 3 hours. Would hesitate to book with Thomas Cook again.