Ezi Car Rental
View company profile →
It is when things don't go as planned…
It is when things don't go as planned that you find our how a company looks after customers, my experience is that Annabelle at Ezi customer support and the team at Queensland desk have been awesome. My daughter was hiking near Kinloch Retreat, on her return she found that the only road in or out had collapsed. Having no accommodation and little food she had to leave to make her way back to Queenstown, leaving the rental car behind. As the road is likely to stay closed for some time we wondered what the implications might be, Ezi have been reassuring and so helpful. They agreed to deal with recovery of the car when the road opens at no additional cost and with no fuss, they have simply asked my daughter to return the car key to the Queenstown rental desk and offered to arrange a substitute car for the remainder of my daughters time in NZ. They have made what could have been a difficult situation very straight forward , we know this hasn't been the case will some folk renting from other companies. Big thanks to the Ezi team.