Conveyancing Direct Property Lawyers
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Lew down by customer facing staff
As the nominated advocate acting on behalf of the buyer, my experience with Solicitors Direct—particularly with Gemma Daintree—was both frustrating and unprofessional from the very beginning. During my initial phone call, I clearly explained my role in the purchase. Gemma immediately dismissed my nomination, claiming the buyer had not submitted the required form. In fact, all forms had been properly completed and uploaded by the buyer, but had not been correctly processed by Conveyancing Direct. When I pointed out that the documents were visible in the portal, Gemma responded that the portal “shouldn’t be relied on” and was not kept up to date—this, despite it being the very tool provided for buyers to track the progress of their property purchase. Gemma’s manner throughout was consistently rude and obstructive, making effective collaboration extremely difficult and adding unnecessary stress to the process. The transaction began on 18th February 2025 and did not complete until 29th May 2025. This completion date was only achieved due to relentless chasing and pressure from my side. At one point, I had to research the company's internal hierarchy and escalate the matter directly to her line manager. Once escalated, actions were taken immediately—suggesting the work had been ready and simply awaiting attention. At every turn, I was left to chase updates and seek clarity, as communication was poor and timelines were either unclear or ignored. My efforts to advocate for the buyer were frequently met with resistance instead of cooperation, which only served to create delays and friction in an already time-sensitive process. Given the vital role a solicitor plays in ensuring a smooth and efficient property transaction, the level of service received in this instance fell well below acceptable standards. I would not recommend Solicitors Direct under any circumstances—and would actively discourage others from using their services