Travelocity
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ridiculous!! do NOT use
Hi. My name is Cassia and have tried to contact Travelocity in all ways and sooo disappointed on how my complaint has been handled. I booked a flight and hotel room (7452864556318). 10min after booking, I noticed the bad reviews on that hotel on google (the reviews were drastically different than what travelocity was showing us on their website) and tried to cancel ( 10MIN AFTER RESERVING IT!!!) I called Travelocity and was informed that a fee would be applied to it which I asked to be waved as it was an honest mistake and had been done only 10min prior to it. After staying over 40min on an international call ( I was overseas in Honduras) I was informed that no one at Travelocity was able to communicate with the hotel because they only spoke Spanish! They told me not to worry and that they would contact me in the next 24h. I wasn’t contacted by anyone and after that 24h period called again, same response, nobody called and when I called again I asked to speak with a manager ( I felt her extremely unwilling to help) that put on hold for 52min when I finally had to hang up as I had to board my flight back to the states. Till today, nobody has contacted me. We are ( Me and my daughter) very concerned because at this point all the hotels we found under our standards and budged are now sold out!!!! My daughter is going to foreign country from a foreign country ( she’s in Brazil) for the first time by herself and we don’t even know where she will be staying because of the lack of communication from Travelocity. Very disappointed to say at least. Travelocity has totally ruined the experience for her and I’ll be very reluctant to use Travelocity again. As right now, I had to miss work and have already been on hold with customer services for about 15min. It’s a shame that Travelocity would treat their costumers like this being inconsiderate, disrespectful and dismissive with a matter that, for me, as it is relate to my child safety, is so important and time sensitive. No one has been able to solve my problem, I have 0 options now as all the hotels we would like to stay is sold out and I haven’t yet, heard anything from Travelocity. Shame on you all!