ZampleBox
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Lack of Growth and Vape Craft
I started using ZampleBox a year or so ago and I loved the service at first. I got to try tons of new flavors and had it delivered timely and confidently (hence the desire to sign up for a subscription vape juice service. My initial hesitations with the service began when I had started to get less and less quality juices that I enjoyed. I had no way of continuing to include them, unless I customized my box which is understandable - that was the point of customization. However, the interface is clumsy, unitive, and required more dedication to juice selection which is what I was not what I wanted to do. I started to receive increasing repeats of juices that were average or well below average. Not to mention the option to “add on” items that you could never add on, such as coils which would have been made the service even a notch higher. The entire system is just not user friendly, but I had faith initially that this company would have growing pains and I would grow with them. No growth, more pain. Basically, I fell out of love as it was less of a service and more of a monthly job that wasn’t an easy experience for the subscriber. Regarding the entire debacle of the last few months - I understand. The world changed and businesses changed. However, a more transparent - proactive - and inclusive approach to subscribers was severely lacking. I continued to get juice - and had a few orders filled but again, the selections they use for boxes are not desirable. Now the real topper is that they were acquired by Vape Craft. Out of all the juices I received they were by far the worst, and sent the most. Lacked taste, lacked consistency, lacked nearly everything. Now, as I have left the subscription program and damage control has set in (including an ask for a positive review via email which is a little tasteless), but it prompted me to need to share my thoughts about this service. Improve the juice, improve the user experience, and I could be won back. But not like this, not with Vape Craft’s juice product, and not with begging or “discounts”. This ball was dropped, and dropped hard. I really hope this product improves as it was unique and helpful…until it wasn’t.