EN
Energy Ombudsman
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NO SYMPATHY SHOWN WHATSOEVER!
The assessor decided completely in favour of an energy supplier who had firstly seduced me to switch to them by significantly undercutting my then monthly dual fuel payments, and then only a few weeks later gazumped my payments to a level far higher than my original cost. She cited that "Contractual Facts" applied in this case, without showing any sympathy whatsoever, and even went on to state that a charge would be made if I attempted to switch my supplier early.