Travel Trolley
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Poor Experience with Travel Trolley
I booked international flights through Travel Trolley for myself and my young children, spending over £2,000 — and I deeply regret using this agency. The booking process seemed fine at first, but once I tried to check in, everything started falling apart. Turkish Airlines couldn't recognise my children's names, wouldn't allow them to check in online, and assigned us separate seats, and prompted with having to pay more if we want to sit together — including my 3-year-old, which is completely unacceptable. I contacted Travel Trolley for help and was told to try checking in each person individually, which made no difference, as the passengers where not recognised. They offered zero real support and took no responsibility, despite being the agent that issued the tickets. Their systems clearly don’t pass complete or correct passenger data to the airline, and families are left to deal with the fallout. For the price I paid, I expected a seamless experience — instead, I got stress, confusion Do yourself a favour and book directly with the airline. Travel Trolley is initially cheap for a reason, and you’ll pay for it later — in frustration, wasted time, and poor service.