Pet Drugs Online
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Badly Let Down
Fionia Spacer/Air Chamber - I am a longstanding customer of petdrugsonline and get heart medication for my 9 year old chihuahua every two months with no problems. Unfortunately my dog was diagnosed with an airway disease last week and will require daily medication through a spacer/air chamber. As previously I went online to source what I needed from petdrugsonline. I came across the fionia air chamber at a cost of £50.99 described for use with cats and small dogs. Order arrived in a few days wrapped in a generic plastic pouch with no instructions. Unfortunately neither the smallest or regular attachment fitted on my dogs snout so therefore the medication would have escaped through the gaps as the attachment needed to fit snugly. As soon as I realised this I contacted customer service to request a return. I received a very unhelpful response of two sentences saying as I had opened the package I would be unable to return it. This was the end of the conversation as when I replied asking how would I have known it was unsuitable without trying it on my dog and it was basically not fit for purpose, I received no reply. I do not recommend the Fionia spacer/ air chamber nor do I recommend petdrugsonline - they are very lacking in any kind of customer service and they have left me with an item costing £50.99 which is absolutely useless.