Independent Water Networks
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They didn’t put the infrastructure in…
They didn’t put the infrastructure in for a new development I purchased a house on correctly. So I had two years of poor water pressure. I didn’t report in the first year, as it didn’t realise this was causing the loss of hot water I was experiencing upstairs. I instead was attempting to have my boiler investigated and repaired. It cane out at the end of year two that it was impacting lots of people and being reported. We had to go to our MP to get action. Then it was identified the infrastructure hadn’t been set up correctly so we had really poor water pressure. I’m a priority customer and they rang me to speak about the repeated low water pressure issues being reported. I arranged a 6pm callback after work, but they didn’t ring back. Alongside this we had a water outage due to an unrelated issue, I wasn’t notified as a priority customer. They gave me £25 compensation for the two years of low water pressure, loss of hot water upstairs and having my boiler investigated investigated for faults. That’s based on industry requirement for compensation per year for poor water pressure. They know the issue has been ongoing for 2 years, but as I only realised the hot water loss was water pressure this year when lots of people on the development started discussing similar issues, they’ve said they’re not required to pay for year 1 compensation. They don’t check the infrastructure or do any checks to ensure water pressure is set up correctly. I got £10 for them not calling me back. Nothing for them not notifying me of a water outage. I asked for £70 and was given £35. For the issues, I think that’s unreasonable. I will be complaining to the external regulator.