Craig

Craig

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1 out of 5 stars
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Reviews by Craig

CE

Centauro Rent a Car

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1 out of 5 stars

Fake damage claims after return at Centauro Chania

I rented a car from Centauro at Chania Airport in Crete from June 13th to June 24th. At the time of rental I was forced to pay EUR 110 for fuel, with the promise that it would be refunded when the car was returned full of petrol. I did return the car full of petrol, and have been awaiting the refund. I have now been charged an additional EUR 70k by Centauro on my credit card, with no notification of what this was for or any form of invoice. When I rang the Chania office to question this, I was advised that I have been charged EUR 180 for 'damage to a hubcap', and this has been deducted by Centauro via the fuel payment and the additional credit card charge. To be clear, there was no evidence of any damage presented to myself or my wife (who was a paid co driver). After the car had been driven away by Centauro after we returned it, one of the staff came up to my wife and showed a photo of a damaged hubcap which did not identify the car. When my wife asked to see the damage, the staff refused and then said not to worry about it. They have then charged my credit card and ignored my written complaints. Avoid them at all costs.