FA
Fashion Eyewear
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bad experience
bad experience. I contacted you just 5 minutes after ordering to fix a product error, but you ignored my message and shipped the package. And now require me to cover return costs. This is unfair and reflects poorly on your service :( I understand your return policy. However, the issue is not whether an order can be recalled—it is that you completely ignored my message and chose to ship the wrong product anyway. This is a matter of basic customer service.