Michaels Stores
View company profile →
Do not buy from Michael's unless you want to get scammed
I got scammed for $300+. I bought a Cricut Maker for $299 from Michael's in April and got a UPS SMS confirmation at around noon several days later that they delivered the item and was left in our apartment building's locker room -- not inside the Amazon Hub lockers (I didn't receive any code), just on the floor, I assume -- despite several posters inside and outside the room that all deliveries that are not placed inside the lockers should be delivered to the apartment unit's front door. When I got home after work at around 5:30, no boxes from Michael's or Cricut. I reported it to Michael's and they said that they wouldn't refund me because UPS told them they successfully delivered the item. I disputed UPS' claim saying that the item was not delivered to the exact address written on the shipping label and they still said they did despite providing them photos of the posters I mentioned above. Basically, Michael's don't want to refund me for the item I did not receive. And UPS is saying they delivered it successfully even though they basically delivered the item in an unsecured place and not on the delivery address. Both companies haven't responded to my last email since they concluded they were able to deliver the item properly. They didn't even attempt to ask me for any details. If you are to buy something from them, might as well go to the store physically. But don't expect good aftersales service. This company is the absolute worst at it.