Premier Stores
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Shocking service at Premier Store in Halton
Visited the Premier Store in Halton, lancaster to return an item using the Hermes terminal and the “shop packaged” service The process is scan the q code, hand the label and item to the assistant, they package and label The item, a small box was just too big for the packaging and they wanted me to stick the return label to the item, which would damage it. I pointed out the instructions said not to and suggested we split the large envelope down it’s side and then tape up, using the tape in the tape dispenser on the counter. The response, no, that’s shop tape, you can buy some if you want. Even though it’s supposed to be a paid for return with packaging. Shop manager / owner attitude was couldn’t care less. Very poor experience