Yuno Energy
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Avoid like the plague. Stress, false promises and taking money without permission.
Update: no call back. No communication. I shall have to take matters further. I am done dealing with this company. Taking money without cause or permission. No refunds. No communication.i shall be taking my complaints further. They tell you what you want to hear and then do nothing. UPDATE 2; They took another month even though we had left them. Could not get to speak to anyone in authority. Our new prividers were SHOCKED. I had to cancel.my debit card to stop them taking more money. They owe us over 600 euro now. UPDATE: Yuno have admitted responsibility for overcharging us. They waived our 100e exit fee - we left without their 30 day notice. They will refund excess when final figures come through. They will provide a breakdown of these figures. So ill revise my rating to two point five stars (three on this) and more if im happy with the final breakdown. Here is my experience with Yuno energy. We joined in Dec. We got an enormous bill. We decided to wait for the next one to arrive to see if it would be any better. It was highter. We rang their customer service, Sharon said there appeared to be something amiss with the billing. She was sending it to a supervisor who would be in contact. A month later - nothing. Another month comes and guess what? A huge bill telling us that last months payment wasnt paid - when it was. At that stage i had enough. I called Conor - he said the bill was wrong. He told us we would get a refund (over 400 euro) I read that Yuno energy may take up two months to refund. With money pouring from our account, we dont have the luxury of a two month wait. We were also told that the app is under going a 'fix'to stop paid bills being marked unpaid. And we were told that despite submitting meter readings, they have their own way of calculating things. I sent an follow up mail today to Conor and to the complaints department detailing our bill as it should stand now. Waiting to hear back. And also waiting for our refund. Based on three months of stress - which is something no one needs - i regret our move to Yuno. We have never had problems with any other supplier. Do not join sign up with this company.