LIDS Sports Group
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Worst customer service I ever experienced
Ordered a huge package from Germany. They offer international shipping with taxes and custom duties prepaid, which I chose. When the package arrived in Germany, it was delivered to the customs because LIDS did not pay the custom duties to DHL, the carrier. I refused to pay custom duties twice and got in contact with their customer service. They promised to me that I would not have to pay custom duties twice and that their corporate department would get in touch with me, but they never did. They had two weeks time to settle the issue, but didn‘t, so after several chats with their customer service the package was sent back to them by the customs. I am waiting for my full refund now. I was a loyal customer and LIDS club member but due to this horrible experience I will never order there again.