SriLankan Airlines Official
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Watch out for baggage issues with airline/airport
I am writing this on behalf of my father: My dad's baggages did not arrive on time. He had 2 bags and each of them arrived 2 days apart. At the Sri lankan airport he was asked to hand over his keys for custom clearance. If anyone reading this is faced with such a situation, please do not hand over your keys. Even though you will have the hassle of needing to go to the airport again to pick up your bags, you won't face what he had to. He is a 70+ year old person and opted to do the right thing by the authorities and hand them the keys. He got both his bags delivered to him, both with the padlocks still intact but he got only one of my keys. The other bag's key was missing. The interesting thing was also that from his bag which he was given the key to, specific items have been stolen by someone. These items were of sentimental value. One of them was even 2 Lindt SUGAR FREE chocolate bars that I had sent for a diabetic relative and a few other personal items. I have no words for what kind of a person would steal someone else's belongings and that too specific items such as this which are personal in nature. Not sure whom to blame here? The airline or airport I am not sure. The airline's response to us was that he should have told the delivery driver if his bag was mishandled. And so they can't do anything even though he informed the airline after he had gone through his belongings. So in other words what they expect people to do is to keep the driver, unpack all your bags, cross check items off a list and then let the driver go. Like I mentioned, there is nothing else for us to do now other than offer this advice to others to a) not fly with Sri Lankan if they had a choice b) Don't opt for transit flights with them c) If your bags are delayed, never hand over your keys. As much as it will be a hassle for older people, you are better off not having to lose something valuable to you. d) Or if you must have them deliver, keep the driver, unpack all your bags, cross check items off a list and then let the driver go only if everything is right. Thanks