Wheels Motorcycles
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Shocking after-sales support
I purchased a 2006 Honda ST1300 from Wheels Motorcycles and unfortunately experienced a significant mechanical failure shortly after purchase — the clutch failed during a ride and the bike required a new slave cylinder, among other repairs. A full inspection also uncovered worn spark plugs, a dirty air filter, and an oil leak. The total repair cost came to £1,100. I raised my concerns with Wheels, citing my rights under the Consumer Rights Act 2015. Despite multiple attempts to resolve the issue, I was told they would only inspect the bike if I paid further charges. Their final response was to offer just £82.78 — the cost of the slave cylinder part — as a goodwill gesture. There was no apology or meaningful effort to address the overall condition of the bike. I also found their reasoning around the warranty contradictory: they referenced the warranty as a basis for denying further liability, while at the same time stating the fault wouldn’t have been covered under it anyway. This lack of consistency and accountability was very frustrating. The tone of their response felt dismissive and showed little regard for customer care or after-sales support. I’ve chosen not to pursue the matter further due to the emotional toll it has taken — but I will not be returning as a customer. I’m sharing my experience so others can make informed decisions. If you’re considering buying from Wheels Motorcycles, I would strongly recommend having any vehicle independently inspected before purchase, and being cautious about post-sale support.