Zen Internet
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Organising converting to Zen was easy
Organising converting to Zen was easy online. Then surveyors were instructed to attend my address before installation. They initially said that broadband could not be fitted due to a tarmac driveway. They saw an extra cable in the box outside the address but did not bother to knock on the door to ask what it was. It was a trunking cable that I had installed a couple of years prior for super fast fibre. If I had not have seen them, they would have gone away quoting that I could not have super fast fibre. They then did a test to ensure no kinks in the trunking prior to fitting (and of course the test worked). That was where the communication ended and do not pass on that message to the fitters a couple of weeks later. The fitters were coming out expecting to dig up some of my driveway to fit the cable. Communication is key and it did not happen on this occasion. After I explained the trunking fitted under the driveway it was all good from there and then the engineer worked with me to get the best scenario for where to fit the outside fibre box. After installation I am disappointed that I do not get the speed that I paid for even in the lounge where the box was fitted. The speeds are not as good as I thought they were going to be in the rest of the house and I was informed I would have to pay £10 a month extra which I am not happy about as I already pay for £40 a month with an alleged download speed of 900mbpm.