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Not a real 5 star hotel- very dissapointed
I stayed at Zamzam Pullman Makkah in April 2025, and it was a disappointing experience. Despite being advertised as 5-star (website and also travel agents vendor), the hotel is actually rated 3-star in 2024- i saw the certificate myself at reception. When we arrived, our rooms weren't ready, and we were left waiting nearly half an hour. They also tried to squeeze 12 people into just two family suites, even though we had booked and paid for separate triple and quad rooms. The rooms were very outdated, and instead of proper triple/quad rooms, they simply added very poor-quality extra beds that were too small for adults -one night, I even fell out of the bed (I'm 6ft tall). Bathrooms were old and poorly maintained, too. We had 1 more night to stay, housekeeping told us last minute (4 pm) we had to move rooms because of renovations, with no proper or ample noticefrom reception. we only found out about this because we asked housekeeping when they were going to come to clean the room, as they haven't been for a couple of days! The hotel's only positive is the location near Haram. Sadly, the poor service, bad room conditions, and misleading advertising i would not recommend this hotel to anyone expecting a proper 5-star stay.