Dawson's Department Store
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Dawsons sales prevention team in action.
Bought this Crucible pool table set on line through Dawsons in Clitheroe in June 2024. Very poor quality item. Sent images of fraying table covering from first unpack to Dawsons who appeared to be on it to arrange replacement, however after months of chasing retailer one excuse led to another, one delivery date moved to another, rain proof covers leaked on first rains in July and Hartman refused to replace them. Took weeks of back and forward to get replacement covers set to be told I should put something under them to angle and let rain flow off. Fair enough so they are not rain proof then! Final insult came in November (still no replacement) when Hartman sales prevention services sent an email reply meant for the retailer to me and the level of excuses in that email trail going back to June were shocking! Well done Hartman on evidencing to me how you simply don’t care. Ian at Dawsons was apologetic and agreed in email that compensation would be looked for the inconvenience throughout this whole episode and once the table had been exchanged it would be sorted then - all evidenced on email. Replacement eventually arrived late December with return of original completed January to then be sent email from Ian saying they would not now be offering compensation. I did reply asking if he was sure that was their final position given the offer was about the inconvenience and time it took, tumbleweed moment and no reply! Shocking service and that’s giving it too much credit, non existent support with no follow through on what is detailed in an extensive email trail. Buy from this retailer at your own risk!