JD Sports
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Never again will I give this lot a…
Never again will I give this lot a penny. After 30 odd years of shopping there I’ve been let down big time. My daughters birthday present was ordered from them and evri messed up the delivery resulting in me not receiving it. I notified them over a week ago I’ve emailed soo many email addresses for them without one direct response just pointless automated responses asking if further help is needed to reply which I’ve done over and over and over in detail then I hear nothing back. More annoyingly I’ll then get an email To ask how well my experience was. I went on to there fb page and got a rep who emailed me a form I had to fill in and send back this was after 4 days of being ignored so on the Sunday I filled in form and returned it. Today is Friday and I’ve heard nothing at all back. The rep is now saying unfortunately as claims is dealing with it there’s nothing they can do and gave me an email address for claims dept I’ve emailed them 12 times in last few days and each email bounces back saying can’t deliver problem with jd email so the rep made an exception and contacted them on my behalf told me I would hear back in 72 at the most it’s been 4 days and nothing. All the while I’ve had to borrow to go out buy my wee one the £80 trainers so she’s not let down on her birthday which btw JD has been & gone now. So yeah for over a week I have been consistently ignored by every email address JD give out only ones not ignored me is fb but they are very limited with regard as to what help they can actually give. So what???? I just sit back and accept I’m £80 down because yous choose to have the most incompetent couriers in the UK deliver your parcels? I think not. I want my money back and I won’t let it go until I do. I’m sure you’ll find the order with my email address attached to this and my name Jacqueline mcmillan the order was black adidas campus size 3 post code G20 8TQ