EF Educational Tours
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Do NOT use EF Tours!
Hi there, my name is Rebecca.. My family and I (15 year old daughter, 77 year old father, and myself, 46) just came home from tour number 262139OTK. We had traveled with my daughter’s school, had two teacher chaperones and two tour guides from EF tours. I want it to be known that we had a horrible experience with this tour!! Anything from bedbugs in one of the hotels, to being left in the middle of London with no ride, to being cursed at by one of the EF tour guides. (And yes, I have proof, of all of these issues) Our small group left us at the Tower of London.. When I texted and called our leaders to find out where to go to meet everyone, they sent a pin to a food court.. the bus was not there.. When I called, she said they had moved the bus and sent a new pin.. she then told me that the bus was leaving, and we could either take an Uber and meet them at the London Eye, or take an Uber to the hotel.. that Uber ride cost us almost $200 US Dollars!!.. by the way, as we got closer to the main road, where the new pin lead us, our bus literally pulled away from the curb and drove passed us!.. That for one, is considered a liability for your insurance, because had one of us gotten hurt, or in a car accident in our Uber (that would have fallen all on your shoulders as a company).. Then being cursed at by an EF Tour guide, as we were going through the security at the station for The Eurostar, my dad and I were both randomly picked to be searched.. When we cleared the security, the EF Tour guide yelled “run Becky!”.. I said I couldn’t run.. she then yelled (in front of my daughter) “for F*#% sake Becky, hurry up!”.. I then informed her that 2 years ago, we were in a car accident, and broke my back.. I medically can not run.. She said she was sorry, then sent a group message apologizing for the way that she spoke, and continued to apologize for the next 4 days!.. I have sent a few emails to supervisors (because that’s the only way to report issues I guess)… I’ve gotten one quite robotic response, and then dead silence.. I highly recommend that people do NOT use EF Tours.. because it’s not worth the hassle, the money, or lack of response or empathy on their part!!