Oceania Cruises
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Oceania Riviera has Lost its luster
I am disappointed by the entire experience and most importantly by the lack of response from the cruise line. I submitted a review while on board the ship on two different occasions and wrote the main office in Miami and never received the courtesy of a response. Among many issues were quality of the service in the dining venues( dishes left on table, no coffee arrived and more), poor coordination of excursions( waiting for over an hour in hot sun for buses or tenders) and overall poor maintenance of the common areas. The new ownership appears to by making many cost cutting moves that are impacted the service, food quality( Told not ot order beef dishes in Red Ginger because of poor quality) and overall ship board experience. Not on par with other luxury cruise lines.