AF
Affinity Water
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Appalling way to treat the bereaved
Recently phoned to advise of death of my mother. Affinity took ages to answer phone. A few days later received letter sent to my late mother's address stating that "our records show that you have moved out of ... " - well that is correct as dead people usually no longer remain at their previous address. The letter stated that the closing account was overdue and that "if you don't contact us or pay in full within the next 10 days, we may refer you to a Debt Collection Agency" signed James Tipler, Head of Debt Management. I have today spent 25 minutes on hold to clarify the situation and have now given up. Well done Affinity Water and James Tipler - what an appalling way to treat customers.