Beacon Medical Group
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Disappointed with the service provided yet again!!!
Really disappointed with Beacon Medical Group. Overall I feel they just do not deliver a quality service for their patients. We have had a recent telephone call to discuss my mother’s medications, but they telephoned my brother and he suggested I needed to be spoken to, as I manage most of my mum’s medical stuff. My mum is in a home. She is 97 in two weeks time and has both Dementia and Altzeimers. Tonight at 7.30 pm I had a phone call to book “an appointment” to discuss her medication. The first date they could offer me was 14th August. They refused to give a time. They refused even to say am or pm. So how can this possibly be called “ an appointment”. So am I supposed to stay in the house, sit by my phone ALL DAY until it is convenient for the doctor to telephone? I think this is totally unreasonable. I understand that doctors have an important job to do. I understand that they are under pressure. However, other people have important jobs and have important things to do in their lives and are also sometimes under pressure. This is not the first time I have had concerns about the way the Beacon Medical Group works. I could write a long list of niggles and complaints. I used to live in Ivybridge and was a patient at the Ivybridge surgery. However since being part of the much larger “Beacon Group” I feel its service has really gone downhill. So sad. My mum is going to have to move soon because her home is closing. If I knew she would be staying in Ivybridge I would start looking into to moving her to a different medical practice. One very unhappy “customer”. Please note this is not a complaint about the individual doctors, who I am sure do the best they can. Rather one about the way in which the Beacon group seems to operate. You just do not feel “ valued” or even “ understood” when you speak to them about your concerns.