Travel Trolley
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Terrible refund process
I spoke to BA who told me this travel agent just had to phone their dedicated agent line to secure my refund in days. Travel Trolley refused to do this, without any explanation why. I was told this would take 6 weeks, something I could have secured in 7 days, if I was allowed to deal direct with BA. They were fine for a cheap flight, if nothing goes wrong. But rubbish in the event of a cancellation.