HML Lettings
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Hml in Luton have two Trust pilot…
Hml in Luton have two Trust pilot sites, one as Hml Luton the other as Hml lettings - worth checking both before engaging with this company. Hml in Luton have reached a new low in customer service. Echoing many experiences shown on the Hml Luton listing trustpilot site, staff either do not answer phone, deny any knowledge of a situation, or do not phone back as they assure they will. Their approach seems to be one of deny deny deny and stonewall in the hope that you will loose the will to pursue whatever the current malfunction in service is. As examples: failing to manage tenants who leave without notice resulting in significant loss of rental income and costs to landlord. This situation equally frustrating to tenants who did not receive deposit back for over two months after leaving. Failing to have organised required electrical safety checks despite continually assuring landlord the work had been done. One thing hml are good at is spending the landlords rental income on non urgent works without prior agreement, also not managing accuracy of tradesmens invoicing. The ability for non communication is a practice to behold. A recent experience was the receipt of a unsigned letter from the collective of 'WE '. I did not choose Hml,they were inherited when Thornes of Luton sold on retirement their proffesional and long standing company to hml,who have reduced the service to rubble. The Hml response to negative Trust pilot reviews is to send a ' please contact us' reply. Such a hollow gesture after many months trying to do just that. Update of review due to lack of improvement. A suggestion for HML, Offer all landlord clients inherited from Thornes a penalty free opportunity to move to another letting agent. (Currently HML would charge at least a month's rent for each property ) They would then have no further negative reviews and landlords can source a proffesional letting agent of choice.