Geoff C

May 10, 2022

My wife and I visited the Queensferry

My wife and I visited the Queensferry, Deeside store today and we have to say that we were not impressed with the service we received. Ok, we aren’t big spenders as we just wanted 24 house bricks for me to build a step by our back door as my wife has mobility problems after a stroke. The gentleman at the counter told us to go outside and ask someone in the yard to help, but nobody was about so we found what we were looking for by ourselves, just outside the entrance door, as it happens. I took a brick back to the man on the counter and said “can we have 24 of these bricks please”. We paid for the goods and he said, “back your car up and load the bricks into your boot yourself cos l think the lads in the yard may be on on their break”. As we started to do just that, a couple of men did them come to our aid and loaded the bricks in our car. Being an OAP myself, we don’t think this is the way to run a business and will not be returning to Huws Gray. On our way back home, we visited Thorncliffes, Altami branch, Mold to buy a 20kg bag of ready mix mortar, and the experience couldn’t be more different- it was excellent! Huws Grays are a country mile behind Thorncliffe’s on how a business should be run.