Great Learning
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Poorly run, inconsistent, hard to get support. Poor platform.
UT Austin AIML certificate program. Poor experience. No readily available support channel through UT Austin. No way to get issues resolved. Very inconsistent policies and follow through. Technical challenges with the program. Disorganized. Poor course support. Paused the program. Attempted to resume. Very lengthy process. Only way to communicate to restart was via scheduled phone call at times convenient for India. Schedule is busy so it took weeks to schedule. Program advisor says I can resume at no cost. Says I won’t have a deadline. I agree to restart. Nothing happens. Promised emails are not sent. I have to schedule another call again weeks later. Am told it will restart. Eventually I am told I have access but their system is messed up. I can see prior courses but cannot do anything with them. This issue continues for 3, THREE months! I could have started and completed a different program in this time. This started in October 2024 well before the winter holidays, didn’t get resolved until late January 2025. I had missed an extended window of time I could have worked on it. I had been told via phone, that there was no deadline. I ended up in a job search and starting a new job and couldn’t restart immediately. Late February I try to work on the course only to find out that had placed an expiration date and again I was locked out of the program! They contact me to resume. Again scheduling weeks later. When I complained to their office via email their response now says they want $500 and doesn’t address any of my questions. In summary, this is a poor program mostly, all online learning no real instructors. Few people who understand what is attempted at being taught. It is run haphazardly with changing advisors every time, with exceptionally poor contact. You’re much better off doing online courses for AI through more reputable organizations. Looks into program at Stanford or UC Berkeley. Google programs. In summary this course is poorly run, hard to get UT Austin to stand behind it.