VE
VENUS Fashion Inc.
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An order was placed and paid for and deleted with no notification.
An order was placed and paid for and VENUS decides when they would like to cancel orders with no notification. After tracking the order for 3 weeks, we had to reach out to Venus to inquire about our order only to find out they deleted the order on their end. They wanted to give us a refund to reorder the same item only to find out the size was no longer available. Alterations will be required and Venus will not help with cost, discount for the inconvenience and added cost of alterations or give the sale price from the original order date. Waiting for a manager with a 15-20 minute HOLD is very poor business customer service.