ParcelABC - courier service
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Extremely Dissatisfied with Logistics Company - Failed Collection
Code: BRES-547195322 I had a terrible experience with ParcelABC. They were supposed to collect my shipment on June 8th, 2023, but they failed to do so without any explanation or communication. I tried reaching out to them multiple times, but they have been unresponsive and provided no assistance. It is incredibly frustrating to be left in the dark regarding the status of my shipment. I also contacted DHL directly, and they informed me that there are no records of any scheduled collection for my shipment. This lack of transparency and professionalism is unacceptable. I paid for their services, and I demand a prompt resolution to this issue. They need to honor their obligations and collect my shipment as soon as possible. I advise others to reconsider using ParcelABC for their logistics needs based on this experience. --- 21/06/2023 *UPDATE: Today, I received a response from ParcelABC after an extended period of silence. They explained that there was a setback due to an employee named 'Gintare' falling ill, which temporarily halted their operations. I must say, it's surprising that the entire company's functioning seemed to rely on one individual, and when that person got sick, everything turned chaotic. However, I appreciate the effort made by Gintare in resolving the situation. ParcelABC has now provided me with new labels to use with another shipping company, as they informed me that they do not utilize DHL services. It's disappointing to discover this limitation after the fact, but at least there is progress in finding an alternative solution. In light of this experience, it is evident that ParcelABC needs to expand its workforce to ensure consistent operations and avoid such disruptions in the future. Having more dedicated workers like Gintare would greatly contribute to maintaining a reliable service at all times. I will continue to monitor the situation closely and provide further updates regarding the resolution of my shipment. --- 23/06/2023 *UPDATE: Unfortunately I don't have good updates, so far I haven't had the box collected, just promises. I continue to wait and suffer the dissatisfaction of the customer who waits for the collection of her order. ---- 26/06/2023 *UPDATE: The collection was made. Only the employee named Gintare handled it, no one else. Note: Shipments with them using FedEx always work out.