Rebel Internet
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Real people. Makes a difference. Email support too.
Three days still to wait before Open Reach stick the new cable through my wall, but my dealings with Rebel's customer service people have been a positive breath of fresh air compared to others. I'm not too good on the phone, told them this, and asked for email replies. My previous ISP knew this too but seemed obsessed with the idea that a quick phonecall would solve all problems. It's not the answer for everyone. If you're a bit deaf or a bit autistic the phonecalls create an extra barrier ;-(. Josie at Rebel emailed me promptly and reassured me on a couple of points which were bothering me. Although Rebel's big selling point is 'Wifi that actually works', she assured me my simple set up with an ethernet cable would be straightforward. I'm looking forward to Wednesday. John