EN
Energy Ombudsman
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They have no teeth
They have no teeth. Whilst they found in my favour including that EDF in my case lied on several occasions including in writing and broke data protection on 5 separate occasions they have no power or process to hold EDF to account. All they can do is offer derisory compensation for poor service. Ofgem have the power to hold EDF to account but you can't complain to them because they have put the ombudsman between them and the comsumer Ofgem dictate to the Ombudsman what they can do. No one is looking after the consumer. Truly shocking.