Ancestry.com
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Absolute waste of money
I am extremely disappointed with my experience of Ancestry. Three weeks since posting my sample, it has still not been received. (It should be recorded on my account once received apparently). I don't understand how it could take so long, nor the failure of Ancestry to realise that people will worry that their sample is lost in the post. Despite apparently posting the sample to Ireland (from UK) I now wonder if they actually post them on to America to have them tested??? Nothing is properly explained. I was worried my sample was lost in the post and managed to call customer services. Apparently I have to wait 20 business days before a replacement kit can be sent out! Meanwhile I am bombarded daily with emails trying to persuade me to give my credit card details for a 'free trial' and subsequently pay a subscription fee. I can only assume that the ridiculously long waiting time to get DNA results after all the stalling allows Ancestry more time to send their marketing emails. I will certainly not be signing up for any trials, or subscription. I have not even received the results that I have already paid for! Almost £70 paid out already and I have to wait probably 2 months before I see any results (or much longer if I have to request a replacement kit). Furthermore the website is incredibly difficult to use. I don't understand how to build my family tree. They keep sending me 'hints' every day, but when I try to see them I see nothing except a request to enter my credit card details!! It seems that I have to pay extra for anything at all. So as I understand it, all I can expect for nearly £70 is some idea of the range of countries that my DNA might have originated from. This represents absolutely terrible value for money. I really expected more. So far I have nothing to show for my investment, and no indication of when I will ever receive my results. Even if/when I do, I have no intention of paying a subscription as I cannot make any sense of how to use the website, nor what to expect regarding connecting with distant relatives through the DNA testing (if indeed this is possible without paying more money - I have no idea) There was no explanation of what to expect in return for my initial investment. I wish I had been more cautious and read the other reviews here before I started.