Water Babies
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Would Give 0 Stars If It Was An Option!
We booked and paid upfront for 8 lessons with Water Babies. We were only able to attend one of these paid for lessons as our son was initially under the weight limit for the temperature of the pool and was then very poorly and hospitalised. As he missed so many lessons due to being poorly, we felt it would be best to postpone lessons and restart in a few months to ensure he was back to full health and could then restart from the beginning. However, the customer service received from Water Babies was non existent. We understand businesses need to have policies in place and did not expect a refund for the lessons paid for but were then told we would need to pay for a months notice on top!! We tried to reschedule to an alternative lesson which had just started but the only one we were offered was not suitable. We are disgusted at the lack of compassion and common decency - our child had been taken to hospital by ambulance and was then too poorly to attend lessons but all they cared about was money. Absolutely disgraceful, do not recommend!!