CE
Celebrity Cruises
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Never, EVER again
Litigation under way and UK consumer groups engaged (ABTA and Which?UK) after Celebrity Cruises broke our contract. Charged £10k to limp around the S Atlantic for two weeks instead of visiting 4 Patagonian ports when they were well aware the propulsion issue would impact our experience AND the lack of propulsion would mean the ship was too dangerous to be at sea (per US Coast Guard). Flat denial of wrongdoing by Celebrity despite 2000 complainants escalated to Board level. Complete disregard for customer service. Also - ship was tired, entertainment was average, food was poor, choices of alcohol even on premium package were very poor. All round awful waste of a significant chunk of money.