Michaels Stores
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Absolutely the worst experience I have…
Absolutely the worst experience I have ever had with any customer service. I ordered a Christmas tree for my 90 year old mother and was told it should be 7-10 days for delivery. After 10 days, I called and was told the tree was in the warehouse waiting to be picked up by UPS. She assured me they had a tree. When it appeared that there had been no progress, I called again after a few days to be put on hold for 55 minutes and then, once again assured the tree was available and should be shipped and they would contact me the next day. When that did not happen I called again. Only on hold for 27 minutes this time. They said they would check again and let me know. The next day, I received an email saying tree was no longer available!! Never again!!!!!