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Professionalism doesn't always have to be formal!
I've just looked to see that I've been working with Caitlin Hope for over 3 months now when she first spoke to me about switching our Water accounts to Waterplus. I found her very friendly and professional manner a 'breath of fresh air' compared to the many, many representatives I come across every single day! Apart from securing the best deal possible she has continued to keep in touch and be available to support me throughout the process. I must say she is an absolute delight to work with combining professionalism, friendliness with very much the work and service being at the forefront!