Direct Freight Express
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Seems all the reviews are true…
Seems all the reviews are true testimony here. DF did not advise me time of arrival and only Auto Emails the delivery due date (nice one, their customers are treated as having no life). They assume their customers are excited and satisfied to wait all day. There was No notification if the driver was on the way (that's a luxury service I guess). Anyway, this driver was content to letter box drop as no one is home for that 1 minute. (Naturally their convenience comes first) so passes all the work to me to reschedule another 1minute driver by. They did not text me or call whilst at drop location (Nice). Too costly I guess. I Called the 1300347397 to find out why this oversight. Phone Staff could not assist or was so used to these calls- so just told me her (training mantra) to wait for following day's delivery. Once again No time provided, no priority given after failed delivery. No apologies as it's assumed my fault. Hey, this must be a lucrative business as no one seems to care/bothered enough to do anything for upset customers. As Not many people lodge complaints this is in their favour I guess. This is because they know we are time poor and we actually DO HAVE A LIFE.