Lena

Dec 12, 2025

Failure to communicate

This was the first time I had consigned a handbag with the Handbag Clinic so I will start with the positives. Their website was easy to navigate in terms of uploading photos and details of my item and they responded promptly with a consignment offer which I found to be fair. The process to send my item to them for authentication was trouble free and they were relatively quick to confirm its receipt, and kept me notified of when it had been prepared and photographed for the website. Having read carefully their T’s and C’s I was aware that they could take up to 30 days post sale and buyer cooling off period to pay which doesn’t compare too favourably with other consignment companies I have used, but noted they often paid within that timeframe. Now the negatives which have resulted in a 3 star rating: After about 6 weeks I had not received any communication on the status of my item. I checked their website and my item was shown as no longer available. I contacted their customer services, who I found to respond promptly to me contacting them, to learn that not only had my item sold but also the buyer 10 day cooling off period had also expired. I received no update on this despite their emails getting through to me with no problem when at the initial stage of consignment. I supplied my bank details and waited patiently for my money. I checked my account within a few days of the maximum 30 day period. No payment had been received. I had to contact the company again to chase. They responded within 24 hours and, surprise, my money appeared in my account the next day. I have to be honest and say the failure in communicating with me as a consignment customer took the shine off the experience. I have noted other sellers have had a similar experience reading other reviews so it would appear that this is not a one off. When I next decide to sell one of my bags I am minded to return to one of the other online consignment companies I have used in the past.