Travelocity
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Car rental nightmare !!
Booked a car rental (pre-paid) on Travelocity for Orlando “Right Cars” was the name of the car company, it was a great rate. I arrive and am waiting for the shuttle to take me to the car rental office and no one shows. I called Right Cars and was first told my reservation was canceled because they had no more cars THEN she tells me “are you from Florida”? I said yes, she replied “you’ll have to pay a $2000 deposit and limit to 50 miles per day”... I replied “if you have no cars and my reservation was canceled why are you telling me about your deposits and mileage limits especially when It wasn’t listed on Travelocity? I then booked via Travelocity a car at Payless and it was only $40 more. I booked it at 12:50pm for a 1pm pick up (I was already at the car rental area). The man at Payless said that reservations on third party sites take 2 hours to download and if I want a car it’s at the “walk up” rate. That rate was $160, I said no thanks. I then went to Advantage Car rental and was able to get a car for $120 including tax and fuel. I then called Payless and made a formal complaint that my confirmed reservation I made on Travelocity with a 1pm pick up was not offered to me at the Payless counter. I am requesting from Payless the difference between what I reserved via Travelocity and what I ended up paying with Advantage. What a huge fiasco. My suggestion, pay a little more and only rent from rental companies who have locations on airport property. A lot of the others seem to be scams.