Dino Decking
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Absolute rubbish not fit for purpose
This company's composite decking product is not fit for purpose. It warps and splits. We had over two thousand pounds worth of materials for two decks laid just under three years ago and over ten per cent of the boards have split, some of them really badly. As new splits now seem to be appearing daily, we asked our contractor to take this matter up with Dino to get replacement boards and edge trim which also splits. He went to the store - nobody to speak to - everything is remote. He had to ring "upstairs" and after speaking to someone he was told he needed to upload a video of the damaged boards which he did a week ago. They said they would have to look into it under warranty - which means we are left with a totally unsatisfactory deck with bits missing. One week later still no response from Dino. So much for their ten year warranty. Appalling customer service. Looks like we will have to contact trading standards. Do not buy the rubbish from this company. We are local - only a couple of miles away from their unit - you would think it would be so simple to rectify but alas no. Heaven knows how people living further away would go on in the case of a faulty product!