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Energy Ombudsman
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British Gas incompetent and backed by the Ombudsman
I have been trying to resolve a problem with British Gas since April 24, I escalated my complaint to the Ombudsman and I am just so confused with the response I've had. I am sure that my bill was duplicated, they bought forward a estimated bill and added it on to the actual readings, but apparently this did not happen. This is a house that has not been lived in since March 24 and all energy was switched off. British Gas have confirmed to me that they have had problems with their software, this is causing so many people a lot of stress and amxiety.