Apex Car Rentals Australia
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Would not Recomdmend
We hired a car (which had loads of scratches and a non-functioning radio) and were involved in a small accident with another driver. The other driver was at fault, took full responsibility and even dropped into the Apex office and gave over their details. The damage was not severe (there was a small dent on a single side panel) which was not much more than the scratches that were already on the car. Upon returning the car on the Friday afternoon, we were told that they would still take the full deposit, but they would get the car repaired on the Monday and refund the cost difference straight away. We were even told the claim's manager would call us that very afternoon to explain the process. We did not receive any communication by the following Thursday, so I sent an email, to which they responded that the process would take up to 12 weeks! I believe I was lied to on that Friday afternoon, so that they could get me out of the office (and out of the country) and had no intention of resolving the claim and just keeping the full excess. I have also enquired as to how Apex will take our money to repair the car, but also will be claiming from the other driver. Needless to say, They have avoided the question every time.