Happy Gaming World
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This is a big disappointment before…
This is a big disappointment before buying a product. I have ordered R46S with advance amount of 540 (including faster delivery charge) , I have been trying to reach them on WhatsApp for an update but no one give response. I haven't got any shipping details yet. Neither on website not on email. I am now very sceptical about this website , not sure if I will receive the product or not , not sure I will be able to claim the warranty i have opted for. If anyone is reading this from happy gaming world please cancel my order and refund my advance amount. If this is the scenario before getting the product in hand , I am sure there will be more to go. After 2 calls with the customer care it's been said that I will receive the product by 5th May but after checking the tracking number , it doesn't seem like it will be delivered on this date , it's yet not picked up and today is 5th May. I have been asking cust care to cancel and refund but they are not doing it. This is horrible. I am attaching all screenshots. It's not at all recommended to buy product from this website. I need a refund on my product and cancel my order I got your reply. As discussed on call please rectify your website information and mention the priority delivery is excluding weekends as you mentioned on call. There are some definite lag from your end 1. No one replies on the WhatsApp number provided. Being a customer i don't care if that person is on holiday or sick. It's your responsibility to get someone to reply on that whatsapp chat. This kind of lag lead to a trust issue. 2. If a customer calling to the customer care number that may be for once , if you are not picking up the call , it's your responsibility to call back in an hour or 2. I hope this kind of lag should be taken care by the management. I will wait for my refund and definately will shop next time if all looks good