Hilton Hotels
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Hilton Suites Magnificent Mile-- Accounting Disaster
Hilton Suites Magnificent Mile Chicago-- Loyal Hilton Honors Member for decades, but this hotel event was disaster. Run, Don't Walk, Away! Booked Daughter's wedding guest rooms (about a dozen) Impossible, contradictory, and confusing communications and billing. Sales department, room blocks, and accounting disasters. Told multiple guest they did not have rooms (but they did).Surprise billed me about $1500 for wrong rooms, when complained, they billed someone else, also the wrong person. Just bam, a credit card charge without invoice, or explanation. People checked in with credit cards reserving the rooms, and then not billed or billed wrong rooms. When desk staff does not answer phone within 3 rings, it rings to an off-site corporate account that has no idea about room blocks or guests. Parking is problem. Hotel "encourages" you buy a parking package $165 for three-days, with in and out privileges. But, then I was secretly billed three times ($51, and $110) for leaving the hotel. I've used Hilton Honors for decades. (Of course they claimed on site they could not credit my account for my rooms, and then sales department said they could not do it as well) The hotel itself was very nice, housekeeping was exceptionally clean and friendly. (My daughter left some items and housekeeping graciously retrieved them, of course their manager was initially told to the wrong room number and thankfully I met them at the room to correct it) Bellhops very professional and helpful. (Wedding venue was a couple blocks away and raining, they reserved me a spot to come back and forth to deliver people and items of course I tipped them a $100). If traveling alone, without room block, probably okay. But, not for business or special occasions.!